Description
JOB SUMMARY:
The candidate chosen for this position will join a team focused on application support for Documentum at Southern Company. They will be responsible for providing user help, performing data repairs, assisting with product upgrades, and generally supporting the Documentum environment. The candidate will work closely with other team members to diagnose and resolve application issues efficiently, share knowledge and best practices, and contribute to a supportive and cohesive working environment. Collaboration with cross-functional teams to integrate Documentum solutions effectively within the company systems will also be key. Additionally, the candidate will participate in ongoing projects, help develop strategies for continuous improvement, and help ensure alignment with organizational goals
JOB RESPONSIBILITIES:
Provide support for the Documentum environment, including user assistance and troubleshooting.
Collaborate with solution owners, developers, and other IT support personnel to identify and resolve production issues.
Work with clients, peers, and other IT organizations to gather requirements, assess needs, and recommend appropriate solutions.
Assist in the design and implementation of recommended solutions.
Utilize programming knowledge and skills to manipulate and retrieve data from Documentum.
Participate in peer design and implementation reviews.
Propose, design, and implement task automations wherever possible.
Learn the system configuration, internals, and administrative features to evaluate, test, and implement changes.
Stay current on upcoming features, upgrades, and trends, and help to evaluate and implement them as appropriate.
JOB REQUIREMENTS:
Education:
A degree in Computer Science or a related field is preferred, but equivalent experience and skills will also be considered.
Experience:
Experience with SQL and/or Oracle databases is required
Experience with Java is required
Experience with software development technologies, methodologies, and associated tools is required
Experience providing application support is preferred
Experience with Documentum is preferred
Knowledge, Skills & Abilities:
Ability to diagnose and resolve client problems within service level time frames
Effective communication and interpersonal skills
Ability to function independently and as a team member
Strong analytical and problem-solving skills
Ability to learn new technologies quickly and apply them
Strong customer service skills
Ability to handle multiple assignments and changing priorities
Ability to work effectively with limited direct supervision
Understanding of the Documentum object model and architecture would be beneficial
Behavioral Attributes:
Safety oriented
Customer focused
Collaborative
Motivated
Dependable
Confident
Detail oriented and thorough
