Job Summary

Responsible for providing basic quality support to the Division including complaint investigation, resolution, and reporting. Assist with routine product evaluations, set basic quality standards for both in-process and finished product inspections, and support the QA team in product testing, documentation, and vendor qualification activities.

Job Description

Responsibilities:

Investigate customer/sales force complaints and assure complaints are investigated accurately and closed in a reasonable amount of time.
Issue replacements, credits, or RGA's as required for complaint resolution. Notify sales reps/customers regarding the results of the investigation.
Run monthly or quarterly complaint trend reports per SOP.
Coordinate stock checks and rework of product as required in response to complaints.
Identify appropriate actions required to prevent further complaints. Initiate manufacturing and supplier corrective action reports and follow up to ensure corrective actions are implemented.
Coordinate or perform inspections of new products or products from new vendor at branches and factories.
Responsible for building appropriate product documentation (e.g. Device Master Records) in compliance with applicable regulations and to support Design Control and Risk Management activities.
Create and maintain inspection procedures.

Required Experience:

Typically requires a Bachelor's degree in Engineering, Science, Math or other related technical field.
Experience in processing all relevant details, understanding and prioritizing their importance, and drawing clear and concise conclusions.
Experience using time management skills to prioritize, organize, and track details in order to meet deadlines of multiple projects.
Experience problem solving, overcoming obstacles, and reaching a positive and successful solution through mathematical or systematic operations.
Experience using MS Office Suite products (Word, Excel, PowerPoint, Outlook).
Position may require up to 10% travel.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$68,640.00 - $99,320.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Every day, we're focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what's right to delivering business results, together, we're better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.