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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

3rd Shift - 15% Automatic Pay Differential (United States of America)

Please review the following job description:

The Command Center Technology Lead role is responsible for supporting and providing oversight for infrastructure and application incident response and remediation efforts. This includes but not limited to monitoring, reacting to technology alerts, establishing bridge support, change call monitoring, and maintaining production status reports. This role is the primary intermediaries between internal as well as managed services support teams, facilities all incident management calls and main contributor to Major Incident Management duties. This role will also require development and maintenance of support documentation, performing quality assurance (QA) of incidents and overall supporting improvements in process and workflows.

WORK SCHEDULE - 3rd shift; in office 4 days a week
• Friday, 7pm – 7:15am (11.25 hours, 1 hour lunch)
• Saturday, 7pm – 7:15am (11.25 hours, 1 hour lunch)
• Sunday, 7pm – 7:15am (11.25 hours, 1 hour lunch)
• Monday, 7pm – 1:15am (6.25 hours)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Take direction from senior engineer technical leaders to perform installation and configuration of installed networking systems.
2. Work with other IT teams to support the changes to configure and enable the necessary solutions including security, logging, monitoring.
3. Attend and participate in network design sessions with networking guild peers to create architectural, design and test plans.
4. Ability to lead subcomponent design teams and work independently towards design implementation.
5. Provide architectural design patterns for peer review and education.
6. Lead engineering team design of integration and production tests to ensure high quality implementations.
7. Demonstrated ability to create project plans, test plans and engineering implementation plans.
8. Communicate project status, dependencies and requirements to management.
9. Stay current on changes in the networking technology space including L1 transports, software defined networking, configuration and deployment technologies including virtual machines and containers.
10. Provide debug and problem resolution support as necessary.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree or equivalent education and related training
2. Five to ten years of experience
3. BSCS, BSEE, BSCE
4. Analytical skills, problem solving, ability to communicate complex ideas and present to peers
5. Familiarity with concepts and management interfaces of a software defined network technology such as ACI, NSX or cloud networking
6. Demonstrated understanding of technologies and management interfaces of a software defined network technology such as ACI, NSX or cloud networking
7. Demonstrated understanding of internet naming technologies such as DNS, DHCP, ipv6, ipv4.
8. Demonstrated understanding of routing protocols such as BGP, IS-IS, OSPF
9. Familiarity with networking concepts such as routing, security, OSI model and protocols definitions.
10. Proven track record of technical designs and implementation.

PREFERRED SKILLS:

- Working knowledge of ServiceNow

- Working knowledge of xMatters

- Working knowledge of Splunk, Dynatrace, and Thousand Eyes

- Working knowledge of collaboration tools Microsoft teams, Webex

- Knowledge of ITIL framework

- Working knowledge of Microsoft office productivity suite

- Ability to self-manage time

- Technology background in network, distributed systems & application support

- Financial industry familiarity

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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