JOB SUMMARY
The Head of Commercial Operations is an experienced strategy & ops professional who can drive both strategic initiatives and operational excellence for projects covering our core product area. The ideal candidate has a mix of both strategy and operations experience, is a systems-thinker, prioritizes well, and can make high-quality data-driven decisions. Monitors changes affecting the health care industry and leads the development of innovative commercial operations that impacts the BSWH technical and business models. Leads and collaborates with other departments, including operations, IT, marketing, communications, and Digital Product teams, to ensure that clients are aligned to BSWH business objectives and future growth.
Example project areas include:
- New revenue / product strategies (e.g., business case modeling, market / competitor landscaping)
- Leading and defining sales operations measurables and metrics
- Business performance / Sales Ops Metrics / goal setting
- Scaling and transforming areas of the company to drive innovation and profitability
What You'll Accomplish
- Strategy: Develops robust strategic recommendations based on data-analysis, competitive analysis, market research etc. Is able to articulate the strategy (where to play, how to win etc.) in a concise, well-written form. Proposes potential strategy projects that support our current company strategy. Trusted by senior leadership to lead special strategic projects end to end with little oversight.
- Operations / Execution: Viewed as a subject matter expert in project & program management and someone who can handle projects that impact the company/ function and requires day-to-day partnership with other Managers/Managers / VPs and keep them on track; Resources/prioritizes workstreams and projects appropriately; Incorporates best practices in program & project management and helps the team improve / develop best practices
- Business Performance Management: Connects the dots across metrics/KPIs from different product/GTM areas (within their portfolio/ adjacent to their portfolio) to improve the P&L of their product area; proactively flags issues when metrics are not in-line with expectations and initiates the right investigation/ root-cause analysis with broader cross-functional teams.
As a system level Manager, translates and implements strategic plans and objectives for area of responsibility. Makes final decisions on operational matters and ensures achievement of objectives. Recommends policies and organizational changes for area. Plans and executes projects and initiatives that meet annual objectives. Erroneous decisions at this level tend to have negative impact on the success of the area, business unit, and possibly the overall organization's operations. Plans and manages a department or area's operations, responsible for staffing, processes, budgets, and unit costs. Leads and advises subordinate(s) to meet schedules, resolve problems, and monitor performance. Has a larger, more complex organization or functional area than a manager. Often has one or more managers or supervisors reporting to the role.
ESSENTIAL FUNCTIONS OF THE ROLE
- Creates and manages a trackable and measurable enterprise sales process focused on the BSWH digital health portfolio of products.
- Implements strategic and operational plans and priorities for digital health aligned to BSWH overall business objectives.
- Directs the development of reporting on sales initiatives and campaigns with a direct line to revenue generation.
- Develops and implements processes to drive sales operations efficiency, productivity, and profitability.
- Builds key relationships and communicates with executive sponsors, operations leaders, and other stakeholders to ensure alignment of the workstreams with the business.
- Creates business case for additional team members as needed.
- Develops and implements milestones, key performance indicators, and tracks performance against sales goals.
- Leads using an agile operating model, including coordination of account management and reporting.
KEY SUCCESS FACTORS
- Bachelor's degree in business, or related field preferred.
- 5+ years of experience in digital products, digital health, digital marketing, or related area.
- 2+ years of experience in a leadership role.
- Start-up experience is a plus, but not a must as we look for individuals who can thrive in ambiguity.
- Experience with Salesforce, Microsoft Suite, and Macro-level reporting
- Experience leading digital and business model transformations within a large complex organization.
- Knowledge of healthcare digital technologies preferred, such as health system technologies (EMRs, virtual health, remote monitoring) and health insurance technologies (claims systems, network management solutions).
- Understanding of operations of a large healthcare system preferred, including provider services, care support functions, and health insurance functions.
- Ability to lead cross-functional teams in solving complex, multi-functional problems.
- Excellent written, verbal, and presentation skills.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
PREFERRED QUALIFICATIONS
- Experience working in a B2B2C business model
- 5+ years of experience with Salesforce
- Experience designing from scratch and implementing new sales processes
MINIMUM QUALIFICATIONS
- EDUCATION - Bachelor's
- EXPERIENCE - 5 Years of Experience
