Requisition ID: 209430
Posting Locations: Charlotte
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We offer great rewards, competitive pay, career advancement and growth opportunities.
Full Time Teammates are also eligible for:
- Paid Training
- Paid Time Off plus paid holidays
- 401(k) with Company matching on a dollar-for-dollar basis
- Employee Stock Purchase Plan (ESPP)
- Group Health Insurance – Medical, Dental, Vision & Disability
- Basic and Supplemental Life Insurance
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Job Overview
The IT Field Technician III will serve as the primary liaison for all information technology matters related to the successful functioning of operation technology (Production IT), support of all hardware and software needs, identifying and managing technical details necessary to successfully execute various incident response and production operations, and proactively identify technical solutions to maintain the efficient functioning of the Company’s operations. This position will assist in ensuring quick service restoration of problems using fault management procedures and in the documentation of processes, procedures, and resolution information; play a key role in consulting and designing IT solutions with business partners, while delivering onsite and remote support across the organization.
Duties & Responsibilities
- Assists Coca-Cola Consolidated personnel in person, telephonically, and electronically through entering and resolving technology incidents regarding IT hardware, software, networks, and processes. Perform, research, resolve, and respond to highly complex questions in accordance with current standards, support all field and production team functions.
- Provide timely and reliable technical support for a wide range of software/hardware including Microsoft, Apple, Lexmark, Lenovo, HP, Wi Fi, cellular devices, Kronos, network, and A/V systems.
- Provides hardware and software support for production and automated systems. This includes supporting third-party vendors in the installation, repair and modifications of IT equipment used to manufacture products. Includes assisting with evaluation of new systems and services in the plants and branch locations.
- Provides personal productivity hardware and software support to teammates including repair, installation, upgrades, vendor partnership, etc. Software support can include installation, problem investigation, resolution, configuration changes, etc. while ensuring compliance with security policies.
- Responsible for IT assets assigned to their territory including issuing, inventory, deployment, and maintenance. This includes life cycle planning and refresh of equipment and software.
- Observes problem trends to report on frequent issues. Document learnings and solutions in order to assist teammates with timely and consistent resolutions to frequently asked questions, intermittent system issues, full facility impact issues, etc. in order to improve the team’s ability to respond quickly to needs.
Knowledge, Skills, & Abilities
- Strong knowledge of Microsoft productivity tools (Office365, Word, Excel, Outlook, PowerPoint and Teams).
- Prior experience setting up, installing, cabling, and maintaining personal productivity, manufacturing IT and local area networking equipment.
- Ability to juggle multiple high priority matters and to be adaptable in dealing with change in a pro-active and positive manner
- A highly motivated individual with drive for results, a strong attention to detail, and customer service-oriented attitude.
- Strong personal character with discretion in handling confidential / private information
Minimum Qualifications
- Bachelor’s degree, or equivalent combination of education and experience
- 4+ years of IT and/or experience including supporting hardware and software
- Valid driver's license required
Preferred Qualifications
- Bachelor’s degree in Computer Science
Work Environment
- Full-Time Office environment
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As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status..
