Position Summary:
The IT Specialist is primarily responsible for providing technical on-site and remote support to employees.
Position Responsibilities may include, but not limited to:
- Support of RBD applications including RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, and iPad solutions for various location(s)
- Network configuration & problem solving in Windows, Apple, and Citrix environments
- Support and troubleshoot local hardware issues related to desktops, laptops, iPads, printers, mobile devices, and A/V Equipment
- Asset management of location’s end-user devices (mobile, desktops, and laptops)
- Procure, manage, maintain, & troubleshoot cellular and mobile devices
- Work with IT Service Center on support issues with high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
- Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
- Ability to effectively work with business users and corporate IT to ensure technical solutions meet business requirements
- Assist business and Corporate IT with training employees on existing or new solutions
- Provide onsite assistance for any RBD acquisitions and integrations
- Provide testing on new or updated applications; help implement, deploy, and support corporate wide solutions
- Required to work in a collaborative team environment with the ability to communicate and coordinate with the business and all areas within the IT function
Required Skills and Experience:
- High school diploma or GED
- Minimum of 2-3 years’ experience with desktop support
- Strong understanding of information systems and business processes
- At least 2 years’ experience supporting end users and systems, both on-site and remotely. Examples of some of the systems that the candidate will support are Win10, Citrix, MS Products, Managing MS Exchange 2007/2010 Salesforce, and A/D accounts
- Ability to work with little or no supervision from direct manager
- Ability to work in a fast-paced, highly technical environment
- Demonstrable strong Customer Service experience
- Any other duties as assigned
- Excellent verbal and written communication skills
- Proficient in Microsoft Office
- This position must pass a post-offer background and drug test
Preferred Skills and Experience:
- Bachelors’ degree
Physical Demands and Work Environment:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
