Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

BCG's Global IT UX Center of Expertise (CoE) is seeking a co-op interested in pursuing a UX design or research career. You'll be part of the team responsible for driving BCG's internal products and service offering. You will have the opportunity to learn and grow as a UX generalist in both design and research. You will receive on-the-job learning, guidance from industry experts, and formal training opportunities as you work on a range of projects that support our UX initiatives. You'll be responsible for research and analysis of user needs and sentiment, designing and testing prototypes and concepts, and contribute to cross-product UX and service frameworks that will define a consistent user experience across the business.

We're looking for candidates who can demonstrate strong skills and relevant experience in:

• Understanding of iterative design methods and processes that follow Lean UX and Design Thinking approaches, testing hypotheses, concepts, and prototypes with our users
• Executing various research methods (e.g., user interviews, contextual inquiry, ethnographic study, and usability testing) and selecting the appropriate methodology to best understand user needs
• Analyzing UX research data to create meaningful and actionable insights that address our employees' needs, behaviors, expectations, and pain points
• Creating UX outputs such as user journey maps, service maps, wireframes, prototypes, and user requirements that help you understand and define end-to-end UX
• Working collaboratively with stakeholders across teams, disciplines, and regions to ensure that we approach our problem-solving with the necessary diversity of thought
• Presenting your work and defending your decisions clearly, both verbally and visually

We're looking for candidates who are:

• Curious - You have a hunger to learn and understand people, their behaviors, and how/why they make decisions
• Pragmatic - You understand the necessary constraints of UX at scale but find creative and effective ways to accomplish tasks
• Flexible - You are able to adapt to changing requirements as projects demand
• Adept - You can learn quickly at sufficient depth to solve complex problems
• Collaborative - You embrace teamwork and seek multiple perspectives to arrive at the best outcomes
• Autonomous - You work independently on specific taskswith some direction
• Analytical - You can solve complex problems by working logically to prioritize and organize the chaos into structured information, find trends, and form actionable insights
• Outcome-oriented - You understand that design and research is a means to a measurable outcome, rather than an end in itself

What You'll Bring

• Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment
• Experience applying UX principles and methodologies from user centered design and design thinking processes and best practices
• Ability to present information logically and clearly, both verbally and visually (e.g. in PowerPoint)
• Preference to rising junior or senior working towards a Bachelor's Degree or concentration in Experience Design, Human-Computer Interaction, Psychology, or related fields
• Must be enrolled as an undergraduate at Northeastern University for co-op program, meet all co-op eligibility requirements, and be authorized to work in the United States full-time (40 hours/week) throughout the minimum duration of the co-op cycle

Who You'll Work With

You will be part of the internal User Experience Center of Expertise, which consists of UX practitioners with expertise in design, research, and analytics. This global team spans London, Boston, and New Delhi. You will work closely with our internal global stakeholders and product teams to create great user experiences.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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