Manager - Operational Technology Security Engineering at Costco in Issaquah, WA

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team’s strategic vision and plan and ensuring that your team’s actions align with the larger goals of the company and the IT Division.

The Manager for Operational Technology Security Engineering leads their team in developing and executing a strategy to secure IIoT, IoT, ICS, and OT devices throughout our environment. This role partners with multiple teams across IT to develop a prioritized, dependency, and resourced informed plan by following through to delivery. The manager will get the opportunity to build this program from the ground up and standardize the way Costco does IIoT, IoT, and OT security.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door” communication.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.

● MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.

● ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.

● MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.

● COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.

● SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.

● INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.

● COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.

● Works with stakeholders to provide appropriate security design considerations, best practices, and policies and standards that support their business requirements.

● Assesses all project information to understand the scope, the current IT and business environment, objectives, and priorities.

● Maintains detailed documentation outlining the proposed direction, risks, considerations, etc.

● Analyzes technical risks and advises on risk mitigation strategies.

● Identifies teams and services needed based on the problem / ask.

● Identifies gaps in Information Security strategy, policies, and standards, and works with internal teams to correct.

● Researches current and emerging security technologies and proposes changes where needed.

● This is a full-time management/leadership position (45+ hours per week).

REQUIRED

● Previous experience with IIoT, IoT, Industrial Control Systems, and Operating Technology devices/management platforms.

● Understanding of security fundamentals within different areas of expertise (Networking, Endpoint, Logging, Identity, etc.).

● Demonstrate poise and creativity while working with leadership, engineers, and SMEs in different domain spaces to come to a common solution.

● Excellent leadership skills and experience in driving teams to determine resolution paths / solutions.

● Excellent verbal and written communication skills (facilitation, negotiation, conflict resolution), with demonstrated ability to communicate effectively to both technical and non-technical audiences.

● Team player with proven ability to work effectively within a large organization that operates using a matrix organization.

● Ability to communicate trade-offs and transactional states with technical and business teams.

● Ability to work effectively; independent of assistance or supervision.

● Ability to work under pressure in a highly team focused environment.

● Innovative, creative, and extremely responsive with a strong sense of urgency.

● Self-motivated, responsible, conscientious, and detail-oriented.

● Proven ability to set and follow priorities and timeline.

● Ability to build lasting trusted partnerships across various functional areas and technical disciplines.

● Willingness to travel to manufacturing locations when necessary.

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

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