Job Description:

Fidelity Investments Workplace Investing (WI) organization is seeking an experienced Principal Software Support Engineer to join our Level 2 Production Support team within Stock Plan Services (SPS) Technology, as we expand our market leading equity compensation platform into a global market. The selected candidate will provide critical systems and business support as part of a global team focused on supporting a service-oriented architecture built on REST and leveraging API management, using a JAVA technology stack, an Oracle back-end and Azure Cloud. This position will play a critical role in providing a top-shelf service experience for our clients, as well as for our internal partners, while building and maintaining collaborative global relationships with our partner technology and support organizations.

Primary Responsibilities:

Independently, and as part of a team, triage and identify client and participant-impacting incidents
Debug and reproduce issues in lower development environments
Create and maintain high quality service documentation
Adopt industry best practices and tools
Ensure code reviews, unit testing and integration and performance testing is completed by partner teams, efficiently and effectively, prior to production installation
Resolve technical roadblocks involving multiple technologies
Help coordinate the delivery of technical components across onshore and offshore support teams
Work closely with business partners and management team in evaluating current systems and making decisions on solutions
Provide technical leadership to more junior team members of the team, as needed

Education and Experience:

Bachelor's degree or higher
8+ years of software development and support experience in Java, J2EE, Spring and Spring boot, and messaging based applications.
5+ years of software development and/or support experience in PL/SQL environments.
Experience working and triaging on REST API and Implementing Microservices.
Experience working in a scaled agile delivery model
Investment/financial services experience is highly desired

Skills and Knowledge:

Expertise in software development and support skills using Java, J2EE and web application technologies in a multi-tiered architecture.
Experience in Spring and Spring Boot.
Experience in Cloud technologies including Docker, Kubernetes, AWS, Azure
Experience on CD process and tools, testing frameworks and practices (GitHub, Jenkins, uDeploy, Stash).
Excellent understanding of Relational Databases, SQL, Oracle, Mybatis and ORM technologies (JPA, Hibernate)
Strong understanding of REST API and Implementing Microservices
Experience supporting secure, high-volume complex applications for financial and retail systems
A solid understanding of networking/distributed computing environment concepts
Experience supporting frameworks for modern transactional and data processing applications
Curiosity driven to remain in touch with new and emerging technologies and concepts and to find ways to apply those to business problems
Experience with Agile development methodologies such as SCRUM, SAFe, Extreme Programming, TDD, etc... utilizing CI/CD and DevOps
Strong verbal and written communication skills
Prior experience working with teams in onshore-offshore model

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.