This position will be responsible for the stewardship of commercial master data assets, with focus on customer master data including key attributes for prescribers, accounts, payers, and affiliations.  As a member of the Commercial Data Management team, this position will report into the Director of Master Data Management in the Waltham office and work closely with Field Operations, Analytics, Sales, IT, and data management service providers to process data change requests, research, and resolve data issues / discrepancies and update systems.  In addition, this position will collaborate with other functions including Legal, Finance, and external vendors to enforce data governance standards, policies, and best practices, ensuring data quality and reliability to enable more accurate and insightful analytics, reporting, and decision-making.

Responsibilities

Core Responsibilities:

• Independently conduct regular data quality assessments, identify issues, and collaborate with relevant teams to rectify data discrepancies and anomalies.
• Hands on in monitoring incoming requests, research data issues / discrepancies, make decisions, implement changes in internal systems, communicate decisions back to impacted teams and closeout requests, ensuring timely resolution and communication.
• Ensure accurate and up-to-date customer profile data (including physicians, healthcare providers, and treatment centers), resolve duplicates, and validate new customer profiles through collaboration with field, home office teams, third party licensure databases and online research.
• Participate in CRM, MDM, and Sales Reporting system enhancement meetings.  Support requirement gathering, collaborate with commercial IT, and conduct user testing of new enhancements.
• Create and maintain customer exception reports using SQL, CRM, or MDM report building functions to identify and correct inaccurate customer data attributes.
• Provide standard and ad hoc reports to Alkermes functional areas.
• Review business rules and ensure accuracy to align with overall data governance
  strategy.
• Create and maintain curation of data catalog documentation and data processes.

Qualifications

Basic Qualifications:

Education and Experience

• Bachelor’s degree required.
• 2-4 years’ experience supporting pharmaceutical commercial operations with 1-2 years’ experience in a data management related role.
• Knowledge of MDM concepts such as precedence, survivorship, and operational values
• Experience with Veeva CRM or Informatica MDM preferred.
• Experience with common pharmaceutical commercial datasets such as IQVIA OneKey, Xpo/PT, DDD, Claims data, Formulary data, Specialty Pharmacy data preferred.
• Understand the core principles and dimensions of data management within the life
  science sector.

Knowledge / Skills Needed

• Effective problem solving 
• Strong attention to detail and focus on data accuracy.
• Good written and verbal communication skills with the ability to develop and articulate recommendations.
• Proficient with SQL, Microsoft Office applications including Excel and PowerPoint
• Working knowledge of AWS, Snowflake, Tableau preferred
• Flexibility to quickly learn new system applications and business processes.

Preferred Qualifications

Personal Attributes Needed

• Strong sense of ownership and accountability.
• Satisfaction from successfully supporting biotech/pharmaceutical commercial operation.
• Determination to ensure high quality of data.
• Ability to work with individuals in different functional areas.
• Ability to meet deadlines and multi-task.
• Proven self-starter with an innovative and customer-focused mindset.
• Ability to work a hybrid schedule in our Waltham office

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About Us

Why join Team Alkermes?

Alkermes applies its deep neuroscience expertise to develop medicines designed to help people living with complex and difficult-to-treat psychiatric and neurological disorders. A fully-integrated, global biopharmaceutical company, headquartered in Ireland with U.S. locations in Massachusetts and Ohio, we are committed to pursuing great science, driven by deep compassion to make a real impact in the lives of patients. Alkermes has a portfolio of proprietary commercial products for the treatment of alcohol dependence, opioid dependence, schizophrenia and bipolar I disorder, and a pipeline of clinical and preclinical candidates in development for various neurological disorders, including narcolepsy.

Beyond our important mission of developing medicines to address unmet patient needs, we actively seek to foster a culture of diversity, inclusion and belonging throughout our business. We strive to ensure that all voices are respected and valued, recognizing that our diversity of thought, background and perspective makes us stronger. We are proud to have been recognized as an employer of choice by many national organizations, including being certified as a Great Place to Work in the U.S. in 2024, honored as a Healthiest Employer in both Ohio and Massachusetts in 2023, a Best Place for Working Parents in 2023, and to have received the Bell Seal at the Platinum level for Workplace Mental Health by Mental Health America for three consecutive years (2021-2023). 

Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any qualified applicant or employee because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other characteristic protected by local, state or federal law.  Alkermes also complies with all work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Alkermes is an E-Verify employer.