Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us:https://dhip.dukehealth.org/about-us
JOB LOCATION
NCEENT of Cary - 1010 Tryon Village Drive
NCEENT of Chapel Hill -1838 M.L.K. Jr Blvd
*MUST BE WILLING TO TRAVEL BETWEEN BOTH LOCATIONS*
JOB SUMMARY
We are seeking a Service Access Managerresponsible for the overall customer service and patient access activities of North Carolina Eye, Ear, Nose & Throat satellite offices. The front desk team (PSAs) and surgery schedulers will report to this role.
JOB DUTIES AND RESPONSIBILITIES
- Direct and coordinate all patient scheduling activities including check-in, check-out, surgery scheduling and financial services activities for NCEENT satellite offices.
- Maintain interface with physicians, patients, and administrative staff to provide information and to resolve problems relating to clinic services and patient experience.
- Plan and schedule work for the front-end staff, ensuring proper distribution of assignments and adequate manning, space and facilities. Train new personnel and fill-in as backup if needed.
- Directly responsible for all personnel actions including, but not limited to, hiring, performance appraisals, vacation schedules and maintaining payroll for these teams.
- Develop policies and procedures to improve patient care and utilization of clinic resources.
- Enforces regulatory and compliance requirements (HIPPA, Joint Commission, etc.). Accountable for enforcing and following internal controls, particularly as it relates to cash management.
JOB ELIGIBILITY REQUIREMENTS
High school diploma required. A Bachelor's degree in a related field is strongly preferred.
Requires six years of experience of a progressive nature in a healthcare setting to become knowledgeable of the complex activities associated with healthcare services. An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in healthcare or business may substitute for four years of experience.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
