Requisition ID: 212594

Posting Locations: Charlotte

Click here to view a Day in the Life of our Teammates!

Our Secret Ingredient is our Teammates.

We offer great rewards, competitive pay, career advancement and growth opportunities.

Full Time Teammates are also eligible for:

Paid Training
Paid Time Off plus paid holidays
401(k) with Company matching on a dollar-for-dollar basis
Employee Stock Purchase Plan (ESPP)
Group Health Insurance – Medical, Dental, Vision & Disability
Basic and Supplemental Life Insurance

Refresh and Grow your Career with Us!

Job Overview

The IT Senior Manager is accountable for leading the assigned team(s) or functional area(s), processes, or discipline(s). They will be responsible for planning, delivery, daily operations, and support of IT services and solutions using the internal team and external shared services partners, within their area. The IT manager will do so, according to our organization's standards and policies, while providing advice and training on technical aspects of technical architecture, systems, and solutions. This role is responsible for negotiating service level agreements, performance, quality metrics, and ensuring contractual obligations are met; resolving vendor problems related to quality, performance, and service level agreements. Additionally, they are responsible for providing a high level of customer service within IT to ensure exceptional customer satisfaction, quality design, timely and efﬁcient workﬂow, customer contact initiatives, and accountability (scorecard) models. This is done while administering policies and procedures applicable to quality, efﬁcient, and proﬁtable operations.

Duties & Responsibilities

Establishes customer communication, managing customer concerns, providing timely updates, identiﬁcation of critical path tasks, needed roles, and resources, and expected delivery date(s) for areas of accountability (QA, Help Desk, NetOps, Field Services, etc.)
Collaborates on delivery of IT Services with other IT functional areas responsible for customer satisfaction, to provide uniﬁed, professional customer service to the company
Assists in determining ﬁscal requirements and prepares budgetary recommendations to support their area of responsibility; compile and analyze operational data to direct and make recommendations to improve standards and efﬁciency and show positive business outcomes
For their assigned area, owns system technical architecture, including solutions delivery, operations, and support
IT Infrastructure involves developing the core technical platform, capabilities, and services that support business processes and data including Mapping the relationships between IT platform, infrastructure components (i.e., Technology End Users, IT Systems Software and Hardware, and Info-Communications Transmission Networks)
Identifying the key technology interactions and dependencies across systems platforms impacting the organization’s ability to achieve integration, compatibility, and performance targets
General IT Technical Solutions Delivery and Services include analysis, programming, and conﬁguration of end-user applications and, or systems software including analyzing detailed business, functional, technical requirements and speciﬁcations for the application
Coding internally developed applications and, or conﬁguring commercial-off-the-shelf (COTS) applications using programming, scripting, and database languages
Supporting application testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding application enhancements
Enterprise Architecture work involves developing high-level frameworks that align an organization’s IT infrastructure with business processes, data to improve the efﬁciency and productivity of business operations including Mapping the relationships between information systems components (i.e., end-users, business processes, applications, data, IT platform hardware, software, and networks)
Identifying key interactions and dependencies across separate systems and platforms
Evaluating the total cost of ownership and return on investment of various architecture alternatives
Manages, leads, and motivates a team to deliver results by communicating company goals and deadlines; engaging and developing teammates through effective performance management, coaching, and training
Implements continuous improvement methods and embodies company purpose and values to inspire servant leadership
Ensures adequate product, solutions testing before implementation, devising improvements to current processes and procedures, developing models of possible future conﬁgurations

Knowledge, Skills, & Abilities

5+ years IT leadership experience within a speciﬁc technology discipline
5+ years in managing, coaching, and developing direct reports
Strong breadth of knowledge in modern software or infrastructure technologies
Project management and team management skills (across multiple teams) e.g. planning, budgetary control, people management, etc.
Up-to-date knowledge of methodologies and trends in both business and IT, with preferred experience in Agile methodologies
Knowledge and experience managing all aspects of application software and services in the Microsoft suite of products, and the dominant cloud platforms (especially Azure)
Ability to handle pressure and deadline-oriented project demands, as well as manage multiple initiatives
Strong experience managing change in an organization with a passion to lead successful team efforts and projects
Able to energize the appropriate teams in the organization
Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate technical concepts to technical and non-technical audiences at various hierarchical levels
Must be a critical thinker, with strong problem-solving skills
Must have a “value” mindset with strong business and ﬁnancial acumen, possess strong advisory skills, and demonstrate ownership of the function(s), strategy and objectives assigned
This role may manage a single IT discipline or multiple teams such as QA, Development, Network, Telecom, etc.

Minimum Qualifications

Bachelor’s degree (4 years)
Degree in a technology-related field, or equivalent work or education-related experience

Preferred Qualifications

Knowledge acquired through 5 to up to 7 years of work experience
Certifications recommended for technical manager disciplines (MTA, PMP, MCSE,MSCD, CCNP,CCNA)

Work Environment

Office environment

#LI-MP1

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status..